Terms and Conditions

Payments accepted

Paypal is a secure and safe payment method. You can pay easily by credit or debit card even if you don't have a paypal account

Bank Transfer

Our Bank detail are provided when you choose bank transfer. You will also recieve these details in the confirmation email. Transfering via bank transfer is one of the safest ways to transfer money in the UK.

Transfers can be immediate or take up to 4 working days depending on the banks. We do not ship orders until payment has cleared.

Postage & Packaging

Postage & packaging is £3.50 or FREE if order placed is over £50.00. We ship 2nd class Royal mail. We ask for proof of postage on all parcels shipped. We do not shipped International at this time.


Orders placed after 12.30pm will be shipped next working day and will normally take 2-3 working days for delivery. Selected products have a 7-10 working day delivery . This will be confirmed in email. If your order contains products with both delivery dates, orders will be shipped together and delivery will take between the 7-10 working days time span.

Minimum order value

The minimum order value is £5.00


Products may be returned with in 14 working days. Please contact in the first instance via email using our contact form. We do not refund shipping costs unless the wrong item has been sent to you or the item arrived damaged. We also ask you get proof of postage before shipping the item back. If the item is damadged please email us as soon as possible.


All products are checked before shipping to make sure there is no damage and you don't receive inferior products.


Incense-shop.co.uk take privacy seriously and we only collect the minimum data necessary to complete your order. We will never pass your details to a third party

Thank you for shopping with us today.

Your team at incense-shop.co.uk